I am not a narcissist, but I am the most important person you know. When I’m talking to you. When you read an essay or article of mine. When you’re in a meeting with me. When you’re sharing a meal or a drink with me.
In olden days — like 10 years ago — we would call this “attention.” We would say, “Oh, look, you’re paying attention to what I’m writing” or “It’s nice of you to pay attention when I’m talking.”
And yes, I know how important your social network is to your fragile ego, your delicate self-esteem. That you need to understand and be reassured that nothing more important is going on in your world. That you’re not going to dump me in mid-conversation for a potentially better conversation somewhere else.
Yes, I am the most important person you know. And here’s why…
So what brought this on? Why do I need to reassert my importance in your life?
Well, perhaps David Carr’s New York Times’ rant about texting while at SXSW — and essays like it — reminded me I need to put my own two cents about this particular behavior — to be texting while out with another person.
I should start off by saying that a technology conference like part of SXSW is probably not the most ideal situation to be noticing aberrant human behavior. It’s full of technologists who probably have a higher prevalence of people who are socially awkward to begin with (yes, I know, this is a stereotyped generalization, but one with a basis in truth in my experience). Technologists embrace technology first and people second, and often demonstrate an attachment to new technology that borders on the emotional.
Out of the hundreds of comments in response to that article, this one caught my eye:
I had the strangest experience this week when out with my boss for lunch. He took a full ten to fifteen minutes to check his smart phone while I was sitting directly across the table from him. He never looked up. I felt like a child. I ate my soup and felt humiliated. I didn’t know what to do.
Indeed, the etiquette in this situation calls for you to ape his behavior — take out your smartphone and pretend to check all the things going on in your life. Or not going on in your life. This is the standard behavior now, when one cell phone gets pulled out, everyone take that as a cue that it’s okay to do your own check-in.
Like a Pavlovian dog hearing his bell, when an iPhone comes out, that’s your signal that it’s now “okay” to get your reward — reassurance from your social cloud that nothing more important is happening. Or that you’re still alive, since your Facebook “friends” haven’t seen an update from you in over an hour.
While there is much said in jest here, there’s also much said in truth.
Anthony De Rosa, a product manager at Reuters, said:
“When people are out and they’re among other people they need to just put everything down,” he said. “It’s fine when you’re at home or at work when you’re distracted by things, but we need to give that respect to each other back.”
His words brought sudden and tumultuous applause. It was sort of a moment, given that we were sitting amid some of the most digitally devoted people in the hemisphere.
This is, of course, incredibly ironic and a bit hypocritical, because I’d hazard to guess that most of the people in the audience who were applauding were guilty of just this sort of behavior. And likely continued doing it throughout the rest of the conference, because the social norms at SXSW are such that it’s okay to be in a group of 10 people, all glued to their iPhones without a single spoken word being exchanged among them.
In my reading of the psychological literature, I’d suggest this kind of behavior largely comes down to two components. The first is that each one of us honestly believes that there may be something important waiting for us online needing our immediate attention. Our technology is too stupid right now (or we’re too stupid to figure it out) to let us know, in a subtle manner, when something really is important needing our immediate attention. Second is our need to be reassured — to placate our fear of missing out on something “better” going on.
There may be a third component as well — the false belief that this behavior is actually okay and acceptable now. I say “false,” because nothing could be further from the truth.
Such interruptions are really no different than if you stopped me in mid-sentence to talk to someone else — someone I don’t know and whom you haven’t introduced — then went right back to talking to me as though nothing happened. Face to face, most of us wouldn’t imagine doing such a thing. But because it involves a piece of technology instead of a person, we’ve somehow arbitrarily made the bad decision that it’s okay.
It’s not.
When I’ve taken the time out of my life to spend time with you, I’ve made a commitment to you. That commitment is simple — you are the focus of my time, and I expect the same in return. By pulling out your smartphone in the middle of our conversation — even if there’s a momentary lull in our conversation — you’re demonstrating that not only are you rude, but that you don’t really care about this commitment you’ve made.
Trust me when I say that nothing — nothing — is happening in your world that is more important than me when you’re with me. Nothing. (There are, of course, rare exceptions in case of true emergencies, but generally you’ll receive a phone call when that happens — not a text.) A quick check may be okay, but replying to a text or email generally is not.
I guess I’m showing my age when I think that simply paying attention — and showing a little impulse control — is a valuable component of both professional and personal relationships. We’re smarter than the Pavlovian dogs, right?
What do you think? Should texting be banned while in a face-to-face, one-on-one or small group conversation? Can most things wait?
17 comments
I think you also need to take in to account digital conversations that started before your outing, that are ongoing. It is not necessarily fair to ignore someone you are having a dialogue with just because they are not in the room.
Natasha, I would be a shallow person indeed if all my best conversations took place via text. And if sometime I *did* get that wonderful a text conversation, I would most definitely want to meet that person face-to-face without the texting to get in the way.
I agree with the author: while our digital devices are a way of making our business and personal lives easier, they should not be mistaken for a substitute for real life interaction.
Banned? Surely, you jest. While I find it extremely rude to be sitting across from someone else whose attention is focused on his mobile phone, what, really, can I do about it? Two choices: (A) Get mad about it or (more logically) (B) Pull out my own phone. Since my life does not revolve around my phone, what I end up doing is pulling out a book/crossword from my bag. The other person across the table (when s/he eventually notices) does not seem to like that I’ve got my nose in a book (which was the point). The only way to force the b00bs who insist on being rude with their phones is to give them a taste of their own medicine. I guarantee it works nine out of ten times.
Natasha — Since digital conversations can be literally endless, it would seem pointless to try and say those ongoing conversations need to carry on under all circumstances, at all times. You can “pause” such a conversation very easily by simply saying, “Sorry, gotta run, meeting John for lunch, ttyl.”
Prattle On — I don’t carry a bag with me when I go out, so I have nothing to pull out. And I refuse in most instances to pull out my own digital device because I am not with this other person to worry about what’s going on virtually — I’m with them to be with them. I just stare at them until they’re done whatever important thing they were doing on their digital device.
I agree with you. I get angry with people who pull out their phone when I am talking to them. There are few, rare, occasions when someone is waiting for an important email or phone call and in those cases I believe it is acceptable to tell the person that you are talking face to face with that you are expecting one and will take it in front of them, but the notification is part of the appropriate etiquette.
To answer the question: Banned? No.
Why – because it’s an across the board injunction that doesn’t take context into consideration. Everyone is different as is every situation. My question to you would be – do you voice your misgivings to those you are with that are using their devices? Or do you just ‘expect’ them to know this is how you feel? Far too often people think others would (and should) see the world the same way as they do … and that any judgements you make are based on ‘how the world really is’. Problem being that to some extent it’s only ‘how the world really is FOR YOU’ and they see things in a radically different light.
You state that the belief that this behavior is okay and acceptable is false. Again – for you. In many circles – it IS accepted … whether it’s actually healthy in all ways can be argued but to boldly state that is blatantly false to say it’s okay misses worlds other than yours ;-).
A great deal of what you are railing against here has contextual variables that aren’t taken into account (at least not in the article). You seem to be talking about some of the worst violations and throwing all such occurrences in with them.
You’re fist line of this article stated that you weren’t a narcissist – I clicked the link associated and the first sentence there said this:
“At the core of extreme narcissism is egotistical preoccupation with self, personal preferences, aspirations, needs, success, and how he/she is perceived by others.”
You want the focus only on you, you’re view of this is the ‘right’ one (everything else couldn’t be ‘further from the truth’), and you view all aberrations of attention as outright violations (unless they are only momentary). Sounds narcissistic to me …
I agree with your sentiment here to the extent that we need to be more aware of how our behaviors effect those we are with, but to pigeon hole such behaviors this way and to try to make it an either or issue is unproductive … in fact … counter productive in many instances.
Case closed on Xeno. You don’t know what a narcissist is. Bet you know who’s on your speed dial. OH! and be sure to look both away next time you run that traffic light you ‘didn’t’ see. Wake up and smell the lavender. Pay attention.
Few things drive me battier than someone who is sitting next to me texting someone else. I do say something, and probably not as graciously as I could, but, WTF, I am giving up my time; if you can’t do the same, that’s an issue
During a social event I will tell the person after the 2nd or 3rd time: “Hey. You want me to just leave? Or are you going to leave that thing alone?” I have been known to just get up and walk away; leaving them to their own devices (quite literally, LOL!). (shrug) Doesn’t really matter to me, though I definately don’t like it. I can’t say I’ve ever seen a text that ‘couldn’t wait’ for the thirty minutes to 1 hour our meal is going to take. If it’s so important: go to the bathroom so I don’t/can’t see you so obviously ‘ignoring’ me.
That said, I’m also MPD: able to work on like 3 things at one time (used to take notes, write a story, and listen to a lecture: all at the same time in college – definitely a plus, but was lacking some hands for the art thing on the side). So I understand: I can ‘text’ and read and listen to YOU quite clearly and ably. Not that I would: it’s too rude. And I value my human companions. 😀
I just wanted to point out the other side to this issue. The very real person on the other end of the digital device. Technology has changed and some people choose to communicate in 160 character snippets. I don’t think that should always make that type of interaction second choice or rude.
I guess it’s a matter of personal preference. I would much rather have my companion quietly respond to a text message or e-mail than have to listen to him talk on his phone for any amount of time. I agree the best option would be no interruption at all, but I just don’t see that as a very realistic expectation.
Excuse me, sir, but I hope you are joking. So, you think your friend or your boss didn’t pay you enough attention. Does it mean that the government should this matter to its hand and ban people from texting in meetings?
How about other annoying antisocial behaviours? Being late for an appointment, ranting on your own blog? Should these be banned too? How about breaking off a relationship, for instance. A lot of hearts are broken because of that, so do you propose the state should ban ditching a lover as well?
I said nothing about the “government” banning texting while in a conversation. I was referring to people banning such interruptions in their face-to-face conversations.
I don’t think it’s too much to ask for common courtesy and respect while in a face to face conversation. Where’s the etiquette? Lay off the phone, please.
I absolutely 100% agree. I never check text messages when I’m with someone. I get extremely annoyed when I’m out with someone and they start texting and checking messages and whatnot while we’re together. I have one friend that is notorius for it, to the point where I’ve completely stopped hanging out with her because she spends our entire time together completely absorbed by whatever is going on with her phone.
I have lost a whole bunch of friends: When someone checks their smart phones or texts when I am with them, I stop talking; I do not respond to their questions; and I leave as soon as possible. If I am asked why I am acting so ‘weird’, I tell them if they want to have lunch with me, leave all their toys somewhere else.
I have to agree with you when you say, “When I’ve taken the time out of my life to spend time with you, I’ve made a commitment to you. That commitment is simple — you are the focus of my time, and I expect the same in return.”
There is a time and a place for everything and there are also exceptions to every rule. If you are on a date with someone, for example, you should not be checking your gadgets. Likewise, business meetings, luncheons, etc. However, you should absolutely keep your cell phone handy (possibly on vibrate) for emergency purposes only. If you are a mother, father or caregiver, for example, and you are away from them, this is one such time when the exception to the rule of giving undivided attention is broken.
There are many ways to set your gadgets so you can know exactly who is trying to reach you, so you do not have to reach for it unnecessarily.
It is very disrespectful and demeaning when you are talking with someone (especially at a meeting that you both agree to) and the person constantly interrupts by taking a call or texting. What makes it even worse is the tone of the conversation which is not even urgent. In other words, it could all wait, and should.
“If we all treat each other like we treat ourselves – what a wonderful place earth would be.”
You are 99% correct. We find ourselves in a world where we have become slaves to technology. We feel the need to document and share every thing we do. Technology is great, but we have allowed it to consume us to the extent that we cant operate without having our smart phone in eye shot.
We make a number of excuses to why we have the need to constantly check our smart phone even it hasn’t beeped. it is like we can’t wait for the next event to be sent to us.
The 1% excluded is because, when emergencies arise, the smart phone is without a doubt the best invention of our time. The only problem is that we treat every event as an emergency!!!!!
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